As the leading supplier to the catering industry in the UK and France, our policy is to give total satisfaction to our customers by meeting all of their foodservice requirements and wherever possible, exceeding their expectations.

To achieve this we will:

• Ensure we understand our customers' requirements
  
  
• Comply with the relevant legislation and Codes of Practice applicable to our business to ensure we meet all safety and legal requirements
  
  
• Consistently supply safe, legal and high quality products
  
  
• Assure product integrity by using approved suppliers, storing products in hygienic, controlled environments and distributing products in hygienic, well maintained, temperature controlled and ambient vehicles
  
  
• Operate in accordance with our Quality Systems
  
  
• Ensure we comply with the requirements of the CMi Technical Standard for Food Wholesaling, Storage & Distribution and the BRC Global Standard - Food, as applicable
  
  
• Train our associates to ensure they have the necessary knowledge and skills for the tasks they undertake, including food hygiene and safety training where appropriate
  
  
• Create and maintain an open, teamwork culture where associates are encouraged to continually improve all business processes

Frank McKay
Group Chief Executive Officer
May 2006